Frequently Asked Questions
What kinds of questions can I ask?
Literally anything to help with your academic or professional development. There are thousands of alumni, faculty, staff and friends of CSUN that can help with class projects, building and growing a startup or figuring out career options.
What’s a good question?
Think of your question as an advertisement. Share who you are, what you are doing, and what you need help with. Keep it short and sweet. Read more about how to craft a great question.
Who will see my question?
We send your request to the best CSUN experts in your area of interest.
Can I request someone specific to answer my question?
No. We make our matches based on availability, proximity, experience and skills.
Can I ask follow-up questions?
Yes, of course! Once we make a match you’ll have direct, one-to-one communication and can ask additional questions.
Will I know who answered the question?
Yes, your match will let you know their name and contact information.
How long will it take to get an answer?
Our goal is to get you answers within 3 business days. But it depends on what you’re asking. It can go as quickly as an hour to as long as 10 days.
How many answers will I get?
The number of answers depends on how many experts we have available with relevant experience. It may be one, three, five or more.
Can I ask questions anonymously?
No. In our experience you are much more likely to receive a response if you identify yourself.
Will my questions and answers be confidential?
Your question will never be made public. It will be seen only by your match (or matches) and a handful of staff responsible for monitoring Ask a Matador.
Is there a limit to how many questions I can ask in any given week or month?
No. You can ask as many questions as you would like.
Fellow Matadors will reach out.
You will receive questions from them that match your experience, interests and skills.
You control if, how and when to help.
Share advice, offer a call, or set up a meeting.
It’s quick and easy.
You receive and respond to requests right from your email.
Are you a CSUN alumni and want to verify that we have your latest information?
How will I be matched?
We analyze the questions and determine how relevant it is to you based upon what you’ve shared with CSUN about your experience, interests, and location.
Do I need to answer every question that is sent to me?
No. You get a guilt-free pass at any time! The person who sends the question will never know you received it. And, if you can’t help, you can refer someone in your network.
How do I make sure I get questions I can answer?
After receiving responses from you, you will be asked to either verify or update some information on your profile. Please make sure to let us know about any changes.
Can I opt out of Ask a Matador?
Yes. With each email you have the option to “opt-out” via a convenient link in the footer. When you opt out, you will stop receiving requests.